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Talk to a person.

Stuck, found a bug, or want to try Helmior with your team? Email us and a person will answer.

Help us help you faster

1. 01

   Which chat app you use (Slack, Teams, Google Chat, and so on)

2. 02

   The channel or workspace name, and roughly when it happened

3. 03

   What you said to Helmior and what it replied, copied or screenshotted

Maybe it’s already answered

• Helmior isn't replying — troubleshootingIf Helmior doesn't reply, check that it was really mentioned, that it's in the channel, that you've been added as a person, and that the channel is bound to a deployed pipeline. Helmior usually replies with the reason. Here's what each reply means and what to do on each chat app.
• Set up Helmior in five stepsTo get Helmior working, connect your chat app, add your teammates, build and deploy a pipeline, bind it to a channel, then mention @Helmior there. An admin can do it in about fifteen minutes.
• Add people so Helmior recognises themHelmior only acts for people an admin has added. Open Organization, click Add person, and pick the teammate's account from a connected chat app. Helmior then recognises them from their next message. Nobody is ever added automatically.
• Permissions, data and privacyHelmior reads only messages addressed to it — mentions, replies to it, DMs and /helmior commands. It asks each chat app for the smallest set of permissions it needs, stores credentials in a secret vault, and never deletes records or changes permissions from chat.

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