Terms of Service

These Terms of Service (“Terms”) are an agreement between Helmior Ltd (“Helmior”, “we”, “us”) and the business or organisation that creates a Helmior account (the “Customer”, “you”). They govern your use of the Helmior website, dashboard, chat assistant and related services (the “Service”).

By creating an account or using the Service, you accept these Terms. If you accept them on behalf of an organisation, you confirm you have authority to bind it. If you do not agree, do not use the Service.

Helmior is an AI coordinator. Once added to a group chat, it reads messages that mention it, proposes changes to your records, and saves those changes once a person confirms them. Records, pipelines and their history are available in the dashboard.

We may improve, change or retire features over time. We will not make a change that materially reduces the core functionality of a paid plan during its current billing period.

• You must provide accurate account information and keep it up to date.
• You are responsible for everyone you give access to, including admins and members, and for everything done under your account.
• Keep sign-in links and connected-service credentials confidential, and tell us promptly at legal@helmior.com if you suspect unauthorised access.
• The Service is for business use. You must be at least 16, and old enough to form a binding contract where you live.

When you add Helmior to a chat or connect another service, you confirm that you are permitted to do so under that platform’s terms and your own policies, and that you have told the people in that chat that Helmior is present and how it is used, including by pointing them to our Privacy Policy.

Telegram, Slack, Meta and the other platforms you connect are provided by third parties under their own terms. We are not responsible for their availability, changes to their APIs, or how they handle data.

You agree not to, and not to allow anyone else to:

• use the Service for anything unlawful, fraudulent, discriminatory or harmful, or to process personal data without a lawful basis;
• upload malware, or content that infringes another person’s rights;
• attempt to bypass permissions, confirmations, rate limits or the separation between customers;
• probe, scan or test the Service’s security without our written permission;
• reverse engineer the Service, or use it to build a competing product;
• resell or sublicense the Service, except as we agree in writing;
• use it to store special category data (such as health data) or payment card data, unless we have agreed to it in writing.

You own your data. The records, messages, attachments and other content you or your team put into the Service (“Customer Data”) remain yours.

You grant Helmior a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy. We do not sell Customer Data or use it to train AI models.

You are responsible for the Customer Data you provide and for having the rights and notices needed to process it. Where Helmior processes personal data on your behalf, we do so as your processor; a data processing agreement is available on request at legal@helmior.com.

Helmior uses AI models to interpret messages and draft proposals. AI can misunderstand. That is why nothing is saved until a person confirms it, and you are responsible for reviewing a proposal before confirming it.

We do not guarantee that AI output is accurate or complete, and it is not professional, legal, financial or employment advice. Do not rely on the Service alone for decisions with legal or similarly significant effects on people, such as a hiring decision.

• New accounts may start with a free trial, limited in time or usage as shown in the dashboard. At the end of a trial, continued use requires a paid plan.
• Paid plans are priced per organisation, by organisation size, and billed in advance for each billing period. If your organisation moves into a larger size band, the new price applies from the next billing period.
• Fees are exclusive of taxes, which you are responsible for, and are non-refundable except where the law or these Terms say otherwise.
• We may change prices with at least 30 days’ notice; the change takes effect from your next billing period.
• If a payment is overdue, we may suspend the Service after giving you notice and a reasonable chance to pay.

The Service, including its software, design, templates and the Helmior name and mark, belongs to Helmior and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

If you send us feedback or suggestions, we may use them without any obligation to you.

Each party will keep the other’s non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed, or where disclosure is required by law.

You may stop using the Service and close your account at any time. Unless otherwise agreed, closing mid-period does not entitle you to a refund for that period.

We may suspend or terminate access if you materially breach these Terms and do not fix the breach within 14 days of notice, or immediately where needed to prevent harm, abuse or a security risk, or to comply with the law.

After termination, you may request an export of your Customer Data for 30 days. We then delete it as described in our Privacy Policy. Sections that by their nature should survive termination — including fees owed, your data, intellectual property, confidentiality, disclaimers, limitation of liability and governing law — will survive.

We will provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise the Service will be uninterrupted or error-free.

To the extent the law allows, neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, goodwill or data, arising out of or in connection with these Terms.

Each party’s total liability arising out of or in connection with these Terms is limited to the fees you paid to Helmior in the 12 months before the event giving rise to the claim, or £100 if greater.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

You will defend and indemnify Helmior against third-party claims arising from Customer Data, from your use of the Service in breach of these Terms, or from your breach of a connected platform’s terms, provided we notify you promptly and let you control the defence.

We may update these Terms from time to time. We will give account admins at least 30 days’ notice of a material change by email or in the dashboard. Continuing to use the Service after the change takes effect means you accept it; if you do not, you may close your account before then.

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Before starting proceedings, each party will try in good faith to resolve a dispute by discussion for at least 30 days. Nothing here removes rights you have under the mandatory consumer or data-protection laws of the country where you live.

• These Terms, together with any order form or data processing agreement we sign with you, are the entire agreement about the Service.
• If a provision is found unenforceable, the rest of these Terms remain in effect.
• Not enforcing a provision straight away is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them to a successor in a merger or acquisition.
• Neither party is liable for delay caused by events beyond its reasonable control.
• We may send notices to the email address of your account admins; you may send notices to legal@helmior.com.

Helmior Ltd — legal@helmior.com.